A list of our most frequently asked questions. If there is anything you wish to receive more information on, get in touch by email or sent us a message via Whatsapp (link below).
Please note that this page serves as guidance to, and does not supersede, our full Terms of Business, which shall apply to the agreement between you and us. In the event of a conflict between the FAQs and a term or condition of our Terms of Business, the term or condition in our Terms of Business shall override and take precedence over wording in these FAQs. This page was last updated on 10 January 2020.
Yes, we are still accepting orders and thank you for continuing to place your trust in Lougher Contemporary. We now have a dedicated COVID-19 page, where we are posting regular updates. We strongly advise reading this page prior to placing an order.
We guarantee that all artworks acquired from Lougher Contemporary are genuine and authentic. We conduct detailed checks on all artworks prior to buying them and pride ourselves on our diligence and market knowledge. Please refer to our Refund Policy and Terms of Business for further details.
The price you see is the price you pay us, regardless of your location (note that shipping costs are on top and calculated at checkout). We do not charge VAT or any other taxes on top of this price, and as such we cannot take off the VAT for non-EU or EU-based VAT-registered customers. Please note that any import taxes or duty are the responsibility of the buyer.
We accept payment by all major credit cards and PayPal via our secure checkout. We also accept payment by bank transfer or wire. Please get in contact should you wish to pay via bank transfer and we will issue you an invoice.
All artworks are available to ship worldwide. You will be asked for your shipping address during the checkout process where a shipping quote is automatically generated to give you the total price payable. It is your responsibility to provide an accurate delivery address and advise us of any special shipping instructions at the point of sale or immediately after.
If we arrange the shipping (which is typically the case when buying from us), we insure all artworks for their full value. We kindly ask you to notify us straight away in the event of damage or loss in transit.
In the unlikely event that an artwork arrives damaged, please contact us immediately. If there is any noticeable damage to the packaging, please do not open it to inspect the artwork but contact us immediately for advice on next steps.
Under our Terms of Business, it is the Buyer's responsibility to notify us of any damage within (5) working days. If contacting us after five (5) days, I'm afraid we cannot accept responsibility for damage to an artwork as it will be difficult to prove when the damage was incurred.
For works which are sold unframed, we do not offer a framing service. We advise you to frame locally in order to keep the cost and risk of shipping down and, of course, because framing is a personal preference.
In the interests of fraud prevention, please note that our contact details and bank details will not change. If you ever receive correspondence suggesting that they have, please contact us immediately by manually entering our phone number +44 (0) 117 959 6411. We further advise that you contact us to confirm that we have received your payment if not paying through the website. We take every reasonable precaution to prevent fraud, and we cannot be held liable for payments made to fraudulent third parties.
From 10 January 2020, the Fifth EU Money Laundering Directive requires art market professionals, including secondary market dealers (under which Lougher Contemporary falls), to undertake anti-money laundering checks on all buyers who acquire a work of art priced at €10,000 or more (or have acquired more than one work of art with an aggregate price of €10,000 or more). We take our responsibility to comply with anti-money laundering regulations seriously so we ask you to respect this and whilst we recognise that it may be a minor inconvenience, if we ask you for proof of identification and confirmation of address, that you understand that this is now a requirement placed on us by EU and UK law.